Who we are – What we do – How we do it!

“I appreciated the fact that Pat Hassett was frank and to the point in his coaching. His evaluation skills are quick and right on! The success plan that followed gives real accountability.”

Sandra Hofstetter
General Manager
Hampton Inn
Chicopee, MA

With over thirty years of business and sales experience, Pat Hassett, founder and President of SalesNow!, can help you achieve your sales goals using time-tested professional sales techniques and high level customer service methods. Years of front-line sales, sales management and sales support have allowed Pat to see "the good, the bad and the ugly" sides of selling and customer service. He brings an understanding of the sales process and sees the importance of providing high-level customer service born out of hands-on experience in several industries.

Pat can show you how employing a customer-centric approach to selling and delivery of customer service will provide added value for your customers; increase your sales and your profitability; and build your customers' loyalty to you. He offers strategic level solutions and practical, user-friendly tactics for accomplishing your goals.

Our process includes analyzing your current methods, identifying areas of concern to you, helping you determine and prioritize the outcomes you want to achieve and then helping you to implement a plan to realize those outcomes. The plan may include planning, goal setting, training and coaching. The plan will include whatever you need to achieve your sales and profitability goals. And the plan will emphasize the importance of establishing a customer relationship management plan that should reside at the core of your business values.